My Passport Not Showing Up – A customer walked into a computer repair shop in Wichita with a Western Digital My Passport drive that didn’t show up on the computer, leaving him with a headache. When you connect it to the computer, it will not mount and the computer will not recognize the drive at all. They say that if you listen carefully to the disk, you can hear that it is not spinning properly, in fact it is completely silent.
The computer repair shop tried to insert the drive into the store’s computers to recover the data, but the drive continued to burn but was not visible in any of the machines. The data recovery software the repair shop tried didn’t recognize the drive either, so they couldn’t restore to get the lost data back. The repair shop has referred several customers to me over the years because they know I can provide an affordable data recovery solution, so they recommend that the customer bring their drive to my recovery service to get their lost files back.
My Passport Not Showing Up
After I received my WD My Passport external hard drive, I opened the case and found a WD10JMVW 1TB 2.5-inch drive with a USB port inside. Opening the drive cover in a clean room environment allowed me to see that the drive heads were stuck to the disk surface. Because the heads are fixed, the drive will not spin and will not work.
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Typically, when the drive heads are stuck, the customer reports hearing a beep or hum when the hard drive is turned on. In this case, the disc is completely silent, which is also possible! Many shops might try to replace the PCB first or similar on a drive that is completely silent, but in this case it was the fixed heads that made the drive invisible.
In such cases, the first step is to gently move the head to the affected area. To do this, you use a tool that slightly separates the heads from the plate and allows you to move the assembly without scratching the surface of the plate. After moving the heads, the next step is to examine the heads under a microscope to check for damage. If there is any damage to the actual heads, you may want to finish replacing the heads before further inspection.
In this case, the disks looked fine, with no visible damage to the drive heads! Applying power to the drive indicated that the disks were now spinning correctly, but the data recovery tool still could not access the data on the disks. Completing general troubleshooting with the PC-3000 did the trick and the drive started reading properly. I was able to image the drive with no problems and get a 100% sector image.
After the image was finished, I scanned the data from the recovered sectors and transferred them all to a customer-supplied drive. All in all I was able to retrieve 100% of the data from this My Passport and the customer was very happy to get their data back.
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If you’d like me to help with your data recovery project, fill out this short quote form and I’ll get back to you with the next steps. I always look forward to helping my Wichita neighbors with data recovery!
Aaron has worked in the recovery industry for nearly 10 years. Although well versed in all aspects of data recovery, Aaron has spent the last few years mastering the difficult art of rebuilding and rebuilding hard drive components in a clean room. He is now one of the few data recovery technicians in the Midwest region that provides local, in-house cleanroom services. If your WD My Passport hard drive is not visible or recognized on your computer, you may want to save files from it. . In addition, several solutions are needed to solve this problem. In this post, we will show you how to recover data from the drive and how to solve the problem using different methods.
Western Digital’s My Passport series is popular for its compact design and reliable storage solutions. However, users may not see the WD My Passport (Ultra) on their computer.
This software article explores the possible causes of this problem, guides you through data recovery using Power Data Recovery, provides solutions to the problem, and recommends protecting your data with ShadowMaker.
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If your WD My Passport is not working because it is not visible or recognized by your computer, consider the following scenarios:
Before attempting a repair, it is very important to protect your data. Power Data Recovery is a reliable tool for recovering files from all types of data storage devices, including hard drives. This data recovery tool can find deleted and existing files from storage. So it fully meets your requirements for data recovery from unknown WD My Passport drive.
You should try Power Data Recovery Free first and make sure it can find the files you want to recover.
Here’s a guide to recovering data if your WD My Passport doesn’t show up in File Explorer.
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Step 3. Launch the program, enter its main interface, where you can see all detected drives. Next, you should make sure that the partitions on the WD hard drive are displayed. You can also go to the Devices tab to see the entire drive displayed. If you can see the drive, you can recover data from the drive with this software.
Step 4. If you want to recover data from the specified partition on the disk, you can move the mouse cursor to that partition under logical drives and click the Scan button to scan the partition.
However, if you need to recover data from the entire WD My Passport drive, you need to select the drive under Devices.
Step 5. When the entire scanning process is complete, you will see the scan results listed by default. You can open each path to find the files you need. You can also go to the “Type” tab to let this program display the found files by type, which will help you easily find the files you want by the type of file you want to recover.
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Additionally, you can preview files for confirmation. For example, you can preview images, documents, videos, and audio files. The file you want to preview must not be larger than 2 GB.
Step 6. Select the files you want to recover. In this step, you can select multiple files from different folders at once. Then click the Save button and select the appropriate folder to save them. Of course, the destination should not be the original WD My Passport drive, as it has not been repaired.
With the free version of this data recovery tool, you can recover up to 1 GB of files for free. If the size of the files you want to restore exceeds this limit, you can upgrade to the full version.
Power Data Recovery is the best free data recovery software that works on all versions of Windows including Windows 11, Windows 10, Windows 8/8.1 and Windows 7.
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This recovery tool recovers photos, documents, archives, videos, audio files, emails and more from internal hard drives, external hard drives, SSD drives, USB flash drives, memory cards, SD cards, pen drives, CDs, DVDs and more.
In other words, no matter what situation you are in, try this program to recover your data.
Now your information is safe. You can repair your WD My Passport drive. We put together some simple solutions worth trying.
When the WD My Passport does not have a drive letter, it does not appear in File Explorer. You think your computer doesn’t recognize this drive. You can simply add the drive letter again and then you can see that drive in File Explorer.
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Step 2. Find your WD My Password drive, right-click it and select Change Drive Letter and Path.
After these steps, you can go to File Explorer to see if your WD My Passport drive is visible.
If your WD My Passport device driver is out of date, you can use the following steps to update the driver:
Step 4. Click Search for drivers automatically and follow the on-screen instructions to update the driver to the latest version.
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If your WD My Passport is not displayed or cannot be found because the partitions on it are missing, you can use the Partition Wizard to restore the missing partitions.
Step 2. Launch the application to access its main interface. Then click Partition Recovery on the top toolbar to continue.
Step 4. Next to